Privacy Notice
How our AI chatbot handles your personal information
Our chatbot may ask for a few personal details so we can answer your inquiry. This notice explains what we ask for, why we ask, and what we will never do with it, in line with the Data Privacy Act of 2012 (Republic Act No. 10173).
What we collect
Your name, contact details, organization, designation, and program interest.
Why we collect it
To respond to your inquiry, support you, and improve the chatbot.
What we never do
No marketing emails. No marketing SMS. No selling of your information.
Who we are
Global Professional Advancement, with office address at Symphony Tower 2, Unit 3N Sgt. Esguerra Corner Timog Avenue, Brgy. South Triangle Diliman, Quezon City, Philippines, is the personal information controller for the details you share with our chatbot. This means we decide how your information is used and we are responsible for protecting it.
The information we collect
The chatbot asks only for details we do not already have. If you have given us a detail before, we will not ask for it again.
| DETAIL | WHY WE ASK FOR IT |
|---|---|
| Full name | To address you properly and match your inquiry to your record |
| Email address | To send the information or quotation you asked for |
| Contact number | To reach you about your inquiry when a call or text is needed |
| School, institution, or company | To tailor our response to your role |
| Designation | To understand your context and give a relevant answer |
| Program interest | To direct you to the right program and the right team |
We also keep the messages you send in the conversation. Please do not share sensitive personal information in the chat, such as health details, government ID numbers, or passwords. We do not ask for these and do not need them.
How we use your information
- Customer support. Answering your questions and resolving your concerns.
- Inquiries and quotations. Preparing and sending the program information or quotation you request, and following up on that same inquiry.
- Improving the chatbot. Reviewing conversations so the chatbot gives more accurate and more helpful answers.
We process your information on the basis of your consent, which you give when you provide your details after being shown this notice.
What we will not do
- We will not send you marketing or promotional emails.
- We will not send you marketing or promotional SMS.
- We will not sell, rent, or trade your information to anyone.
Any message we send you will be about the inquiry or support request you raised
About the AI chatbot
You are chatting with an automated assistant powered by artificial intelligence, not a person. Its answers are generated automatically and may occasionally be incomplete or incorrect. The chatbot does not make decisions that legally or significantly affect you. You may ask to speak with a member of our team at any time.
Who can access your information
Your information is available only to:
- Authorized Global Professional Advancement personnel who handle inquiries and support.
- Service providers that operate the chatbot and store its data for us, including OpenAI. They act only on our instructions, are bound by confidentiality, and may not use your information for their own purposes. Some may store or process data outside the Philippines.
We may also disclose information when the law or a lawful order of a court or government agency requires it.
How long we keep it
We keep your information for retention period of 12 months after your inquiry is closed, then securely delete or anonymize it. If you withdraw your consent earlier, we will delete it sooner unless the law requires us to keep it.
How long we protect it
We use organizational, physical, and technical safeguards to protect your information. These include restricted access for authorized personnel only, encrypted transmission, and confidentiality obligations for our staff and service providers.
Your rights
Under the Data Privacy Act of 2012, you have the right to:
- Be informed about how your information is processed.
- Access the information we hold about you.
- Correct information that is inaccurate or outdated.
- Object to the processing of your information.
- Have your information erased or blocked.
- Withdraw your consent at any time.
- Receive a copy of your information in a commonly used format.
- Claim damages if you are harmed by inaccurate, unlawfully obtained, or misused information.
- File a complaint with the National Privacy Commission at privacy.gov.ph.
You may decline to give any detail. If you do, we may be limited in how fully we can respond to your inquiry.
Contact our Data Protection Officer
To exercise your rights or ask a question about this notice, contact:
Global Professional Advancement
Email: [email protected]
Phone: 0917-433-0656 / 0923-090-3994
Address: Symphony Tower 2, Unit 3N Sgt. Esguerra Corner Timog Avenue, Brgy. South Triangle Diliman, Quezon City, Philippines
Changes to this notice
We may update this notice when our practices or the law change. The effective date at the top of this page shows when it was last revised. If we ever want to use your information for a new purpose, we will ask for your consent first.